Delivery and returns terms

Delivery

İşlemde is a software service provided through islemde.app. There is no shipment of physical goods and no cargo delivery.

• As soon as your payment is approved, the plan you have chosen is activated on your account and the service becomes available for use electronically right away. No separate delivery time or action is required.
• An invoice (e-Arşiv or e-Fatura) is issued for the payment and appears in the invoice list on the Plan and billing page in the dashboard.
• If your plan has not been activated after payment, write to us through the support chat in the corner of the page, the Support page in your dashboard if you're signed in, or destek@islemde.app; we will get back to you as soon as possible. When you write while signed in, we see which account and business you're writing from, so we won't ask for those details again.

Cancellation

You can cancel your subscription at any time from the Plan and billing page in the dashboard. Cancellation takes effect at the end of the period you have paid for; until then you continue to use all features. If you change your mind before the period ends, you can undo the cancellation from the same page.

At the end of the period, your account becomes read-only. Your records are not deleted; when you choose a plan again, you pick up where you left off.

Plan changes

• An upgrade takes effect immediately. Only the difference between the two plans is charged for the remaining days of the current period.
• A downgrade and a change of billing period take effect at the start of the next period; no refund is made for a period already paid for.

Refunds

Since the service is performed instantly in electronic form, the fee for a period that has started is, as a rule, not refunded. A refund is made in the following cases:

1. if a duplicate charge has been made for the same period,
2. if an incorrect amount has been charged due to a technical error,
3. if the service could not be used for a substantial part of a period for a reason attributable to us.

Send your refund request through the Support page in your dashboard or to destek@islemde.app. Approved refunds are made through iyzico to the card used for the payment within 14 days; the time it takes to appear on your card depends on your bank. A return invoice or an expense voucher (gider pusulası) is issued for the refunded amount.

Overage fees

Usage exceeding the number of jobs included in the plan is usage that has already taken place and is therefore not eligible for a refund. To avoid an unexpected invoice, you can set an alert amount and a monthly cap in the dashboard.