Help
Step by step, on screen.
Every guide uses the app's real screens, with the spot to tap marked. If you can't find something, write to us from Support in the dashboard or at destek@islemde.app.
Getting started
- Opening your first jobWhen a device lands on the counter, record the customer, the device and the problem in a minute; the intake receipt gets ready while you type.Open guide
- Inviting your teamInvite your staff by email and give each person a role that matches what they're allowed to do. There's no limit on team members.Open guide
Every day
- Sending a quote and getting approvalEnter parts and labor, then send it as a link. The customer reviews it on their phone, verifies themselves with the last 4 digits of their phone number and approves with a signature.Open guide
- Updating the status and keeping the customer informedChange a job's status with one tap; the customer follows it on the tracking page and, once the device is ready, sees where to come and what to pay.Open guide
- Issuing a warranty certificateIssue a warranty certificate with one tap at handover. The customer keeps it on their phone and verifies it with a QR code.Open guide
- Managing customersAdd customers, fix their details and see their history. Remove the personal data of a customer who asks to be deleted with a single tap.Open guide
- Payments, credit and the cash deskRecord deposits, payments at pickup and later payments on the job. Let İşlemde tell you who still owes how much and what should be in the till at the end of the day.Open guide
- Parts and inventoryRecord the parts you have, take what's used on a job out of stock, and add it to the quote if you like. Get notified when a part runs low.Open guide
- AppointmentsOn-site service, a maintenance visit or a customer coming to the counter. See the calendar by day or week, enter recurring maintenance once, and let the customer get a reminder the day before.Open guide
Settings
- Receipt and print settingsChoose the intake receipt's title, paper size and what's printed on it. Receipt printers (80 mm) and A4 are supported.Open guide
- Automatic SMSConnect your own SMS provider account so customers get an SMS when their device is checked in, when a quote is sent and when the device is ready. Plus reminders for forgotten devices, quotes and warranties.Open guide
- Your own domainHave your tracking, quote and warranty pages open on your own address, like track.yourcompany.com, with your logo. On the Pro and İşletme plans.Open guide
- Exporting and importing dataDownload jobs, customers, warranties and payments as CSV. Move customers and past jobs from your old software into İşlemde with a single file, and undo it within a day if something goes wrong.Open guide
- Connecting WhatsAppConnect your own WhatsApp Business number, so device-ready, quote, payment and appointment notifications reach customers on WhatsApp first.Open guide
- Automatic notifications and SMS fallbackDevice-ready, quote, payment and appointment notifications are tried on WhatsApp first; if they don't arrive, the same message goes by SMS. The customer never gets both.Open guide
- Ready-made WhatsApp messagesWrite the texts the "Send on WhatsApp" button opens in your own words. The message goes from your phone, when you send it.Open guide